FAQ
Frequently Asked Questions (FAQ)
Welcome to the NoirLuxe Hair Extensions FAQ. Here, we address your most common inquiries to ensure a seamless and luxurious experience as you “Elevate Your Essence” with our premium collections.
About NoirLuxe Hair Extensions
What is NoirLuxe Hair Extensions?
NoirLuxe Hair Extensions is a premium e-commerce brand dedicated to providing high-quality human hair extensions. We specialize in raw hair bundles, HD lace wigs, and lace frontals/closures, all designed to offer unparalleled versatility and a sophisticated aesthetic.
Our Products
What type of hair does NoirLuxe offer?
NoirLuxe exclusively offers raw human hair, meaning it is unprocessed, untouched, and sourced directly from a single donor. This ensures the highest quality, minimal tangling, and exceptional durability. Our collections include raw hair bundles, HD/Transparent lace wigs, and lace frontals/closures in various textures and lengths.
How long do NoirLuxe hair extensions last?
With proper care and maintenance, NoirLuxe raw hair extensions can last for 2-3 years or even longer. Our HD lace products are also designed for durability, offering extended wear with diligent care.
Ordering & Payment
How do I place an order?
You will be able to browse our exquisite collections and place your order directly through our secure website. Simply add your desired items to your cart and proceed to checkout.
What payment methods do you accept?
We will accept a variety of secure payment methods, including Clearpay, PayPal and major credit and debit cards. Full details will be available at checkout.
Shipping & Delivery
Where do you ship?
NoirLuxe Hair Extensions primarily serves the United Kingdom. However, we are delighted to offer international shipping to a growing number of countries, including the Europe,United States, Canada and the UAE. Please note that shipping availability and costs may vary by region.
How long does shipping take within the UK?
For our valued UK customers, once your order has been processed and dispatched, you can expect delivery within 3-7 business days. We partner with reliable carriers to ensure your order arrives safely and efficiently.
How long does international shipping take?
For our international clients, delivery typically takes 5-10 business days once your order has been processed and dispatched. We utilize premium international shipping services to ensure timely and secure delivery.
How are shipping costs calculated?
Shipping costs are calculated based on your delivery address and the weight/dimensions of your order. All shipping charges and any applicable international duties or taxes will be calculated and displayed at checkout before you finalize your purchase.
Will I receive a tracking number?
Yes, absolutely. Once your order is dispatched, you will receive a confirmation email containing your tracking number, allowing you to monitor the progress of your shipment directly to your door.
Returns & Exchanges
What is your return policy?
We are committed to your satisfaction. Our detailed Shipping & Returns Policy outlines the conditions for returns and exchanges. Generally, unused and unopened products in their original packaging can be returned within a specified period. Please refer to our dedicated Shipping & Returns Policy page for complete information.
Hair Care & Maintenance
How do I care for my NoirLuxe hair extensions?
To ensure the longevity and beauty of your NoirLuxe hair, we recommend following a dedicated hair care routine. This includes gentle washing, conditioning, air-drying, and using heat protectants when styling. Detailed care instructions will be provided with your purchase and available on our website.
Can I colour or style my NoirLuxe hair extensions?
Yes, as our hair is raw human hair, it can be coloured, bleached, and styled just like your natural hair. However, we highly recommend consulting a professional stylist for any chemical treatments to maintain the integrity and quality of the hair. Always perform a strand test before full application.